Terms of use
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Terms & Conditions


Terms & Conditions

PRICE INCLUDES:

    Unlimited mileage
    Road tax – vignette valid for the territory of Republic of Bulgaria
    Making changes in your reservation is possible up to 24 hours before the start of rental period (No additional costs)
    Third-party liability insurance
    Winter tyres (applicable from 01.11. until 31.03.)
    Airport surcharge
    VAT 20%

COMMON CONDITIONS
Requirements for the Lessee and the Lessee’s documents:
The renter must present a valid driver’s license – at least 3 years of driving experience . The renter is obligated to present identity documents (ID or passport, credit card). The minimal age to hire a vehicle is 21 years. Renters at age from 18 to 21 years should pay a “Young Driver” surcharge which comes at 5EUR per day and a double deposit is required.

1. Car rental period:
The minimum rental period is 24hours. In case of delay to drop-off the vehicle (after the rental agreement has expired) the client has to pay forfeit as it follows: from 1 to 6 hours delay – a full price of one rental day; over 6 hours to 12 -  the price of two full rental days;
Delays up to one hour are free of charge.
For delay WITHOUT WARNING more than one hour (up to 8 hours delay), the company reserves the right to impose a fine of 50 euro, as for every next day the fine is 100 euro/day.

2. Payment methods and deposit:
At the time of booking you can make a full (100%) or partly (15%) payment of the total rental. Payments can be done by credit card (Visa, Eurocard/MasterCard), PayPal, bank draft . The prices are down in Euros included VAT. If only a partly payment is done in advance (15%), the renter must pay the rest of the total rental amount on the spot when pick-up takes place. At the time of pick-up, the renter must leave a deposit either in cash or by credit card (Visa or MasterCard) – the credit card holder must be present at the time of pick-up

In case the deposit amount is blocked /authorized on your Credit Card, on dropping off the the car it will be unblocked /the authirization is cancelled/ after inspection of the car  ( must be returned at the same condition is collected)

Note that the amount of the deposit does not depend on the payment method.
Upon did not purchase "Full Protection" the deposit is double, blocked only on Credit card on the name of the driver!

3. "Full PROTECTION"fee:
By purchasing "Full Protection", you benefit from:
- Free road side assistance on the territory of Bulgaria;
- Frees the Client from liability in the event of damage or failure on the undercarriage of the vehicle, as well as damages acquired at the event of traffic accident, but only if a written statement from the Police authorities is presented and in compliance with the traffic rules (there is no presence of alcohol or drugs).

- In case of damage or theft , a replacement vehicle is provided;

- Frees the Client from administrative fee;

It is only valid when:
1. It is mandatory to return the full set pf documents and keys of the vehicle.
2. In the event of traffic accident, there will be presented a protocol by the Police authorities, otherwise the full price for recovering the damages must be paid, plus the days this vehicle cannot be rented due to being repaired.
3. In case of theft/fire or total damage, the Client had presented all required documents from Traffic Police, otherwise the Client os responsible with the full amount of the insured value of the vehicle.
4. In the absence of alcohol and drugs usage by the Client (if any,insurance is not valid)
5. Traffic rules have been met and there is no established over speed.

The "Full Protection"  does not free the customer from liability for damage to the vehicle interior (upholstery, dashboard, seats, lining rack, etc.), also damages of the tires and windows. 
As well as lost documents, panel cassette, CD, reg. Number, GPS navigation, other missing parts or keys of the car, for the lack of each of these items a fine of € 150 applies.
Also in forgotten belongings inadvertently unattended in case of vandalism Full Protection is not valid!

  * Clients who did not purchase "Full Protection" will be charged with except the cost of repair of the vehicle, also with an administrative fee of €25 in the event of traffic accident or damage.

* Exhausted battery and broken flat tire are not covered by the Full Protection!

Off road driving is not allowed!

4. Fuel:
The vehicle is provided with a full tank of fuel and it should be returned the same.  In case the vehicle is not returned with a full tank, the client will be charged a fine of 10€ and 1.5€ per liter to a full tank.

5. Guaranteeing a car class:
EasyRent Bulgaria does not guarantee a specific brand or model of vehicle. We guarantee for providing a vehicle of the same class, size, number of doors and number of seats. In case the reserved car is not available at the date of pick-up, the client will receive a higher class vehicle without extra costs.

6. Crossing borders:
Crossing borders is possible for the neighboring countries of Bulgaria and some other countries upon prior request and approval by EasyRentBulgaria and mandatory Full Protection. The minimal rental period is 7 days. The renter is obligated to send information 3 days prior to pick-up.

Once, an additional fee of 50.00€ applies, and every next country will be 20.00€
Some destinations are not permitted.
A double deposit is required - deposit's amount depends on the car class.

4G INTERNET IS NOT ALLOWED BEHIND BORDERS!
IN CASE WAS ESTABLISHED USING OUTSIDE BULGARIA, THE CLIENT THREATENS ALL VALUE  OF THE ACCUMULATED SERVICE!
! Going abroad is possible only and entirely with the explicit permission of EasyRent Bulgaria. Any attempt to leave the country without permission will be charged as a violation of the Terms&Conditions of the company!

7. Rent a car out of business hours:
*Our offices at Sofia Airport, Varna Airport and Burgas Airport are working NON-STOP (24/7)  NO extra FEE for out of working hours

Working time offices in Sunny Beach - 09am-07pm. There is a fee 20€ for out of working hours

8. Drop-off /One-way rentals:
It is possible to return the vehicle at a different place than it was picked up (including drop-off on the territory of other countries) only on a preliminary request.

In case the vehicle is returned to a different location than pick-up location (different city or office of Easyrent Bulgaria), additional charges will be applied.
It is possible to return the vehicle at any point of Bulgaria or another country only on a prior request.
Please see the rates for deliveries on the menu on our website!

* Picking up the vehicle from one location and returning it to a different one is possible only by the preliminary approval of the lessor company!

Easy Rent Bulgaria reserves the right to refuse a reservation with multiple locations for receiving and returning the car, as the amount paid will be refunded in full to the customer.

*Our offices are located on the airports areas and we do not make any deliveries!

9. Terms of cancellation/changing reservation:
A confirmed reservation can be changed/canceled up to 24 hours before the rental starts– free of charge.
If an online pre-paid rental is canceled by the client, the paid amount will be restored or will be used for the next booking.
If a reservation is refused or canceled 24hours (or less) before pick-up, or in case of No-Show, as in case of an already collected car needs to be returned earlier before dropping off date EasyRent Bulgaria will not refund any of the down payments.
In case the vehicle is changed for another of the lower class, the difference in price will not be refunded.
The company reserves its right to cancel a reservation due to the inability to submit the reserved vehicle (or the alternative), as in this case the Customer will be fully refunded with the down payment.


10. Protection of personal data:
EasyRent Bulgaria respects your Right of Confidentiality and guarantees that all data and personal details you provide stay confidential.
We only collect your data when you make a reservation online on our website. When you are booking a vehicle, you may be asked to fill in your: name, phone number, address, e-mail address, credit/debit card details.
The personal details you provide might be used for:
- executing your order
- Feedback service improvement
- responding to your requests
- email correspondence
- at the request of control authorities (Traffic Police, Interior Ministry, Prosecutor's Office, etc.) for the establishment, investigation or prevention of a fine, crash, theft, fraud, etc.

Your personal data will not be forwarded to third parties unless it is required for the purposes of delivering the vehicle which you have reserved.
We may also use your data in order to check the reservation or to detect and prevent fraud. One of the reasons why we can reveal your address would be because of a security warning or another scheme to prevent fraud. However, your private data will be secured under any circumstances.

11. Card data security:
For your protection, for reservation payments with Visa or MasterCard, we use the best international security programs for card payment transfers:
- Reliable security with SSL connection between our server and the payment processing server
- Verification of the bank card using CVV code
- Additionally, to confirm you as a legitimate cardholder, our payment server supports authentication requirements of Visa and MasterCard – Verified by Visa or MasterCard Secure Code, in case you are registered user of the system

12. Fines
In case of receiving a fine for exceeding the speed limit, the customer is obligated to pay an administrative fee of EUR 25 for the processing of documents

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